Online purchase terms & conditions

Nothing is more important for us that your order arrives in time. We are currently running in time that means all orders that are placed are shipped next day latest

CURRENCY & PAYMENT

All prices shown on JC Creative Toys  online store are in Australian dollars (AUD). All payments are billed in AUD. Currency conversions are set by your bank and any charges further to this will be made by your bank.

All prices are inclusive of GST for Australian customers.  JC Creative Toys offers the following payments options: Pay Pal, Visa, Visa Debit, MasterCard and MasterCard Debit.   The charges for any transactions made on this site are only debited from your card once the Checkout process is complete.

SHIPPING & DELIVERY

SHIPPING FEES

  • Free postage on orders over $150

  • Flat rate postage $12.50 for orders less than $150

  • Express Shipping $25

AUSTRALIA 

NEW ZEALAND

  • Flat rate postage $38 

REST OF THE WORLD

  • Less than 1  kilo  $ 40

  • From 1 kilo to 2 kilos $ 77

  • Over 2 kilos $93

DELIVERY TIMES

AUSTRALIA & NEW ZEALAND

Deliveries are posted Monday-Friday during business hours. Purchases made on weekends or public holidays will generally be processed over the next.

For Australian residents delivery time will take 2 - 3 working days, for New Zealand residents will take between 4 - 6 working days.

During peak times and sale periods, please allow additional time for your order to be processed (thank you for your patience!)

JC Creative Toys recommends customers provide a secure delivery address, we do not bears responsibility for lost of stolen packages.

Once dispatched, delivery times are outside our control, however, from the moment of dispatch, we will inform you of your parcels departure via email, which will also include tracking information that will allow you to monitor the progress of delivery so you can better anticipate it's arrival.

Please note, that estimated delivery times can vary based on where you live and particularly over peak seasons during Christmas. Each of our carriers has their own definition of what constitutes time of dispatch, a working day or transit times. Most of our orders have an automatic signature on delivery assigned. Orders sent by courier are unable to be shipped to PO Boxes. If you have provided a PO Box delivery address and your order will be sent by courier, we will contact you to discuss alternate delivery options. 

If you need your order before a specific time or date and after all you might be unsure about an item arriving in time please contact us or leave a note at the checkout process so we can clearly see when the order is required for. We promise you to do our best to get your order out to you as fast as possible.

REST OF THE WORLD

Delivery times can vary based on location, it can take between 10 to 15 working days with standard shipping. We organize dispatch on the same day order got through from 6am to 6pm Monday to Friday,  if order comes through after 6pm we organize dispatch on the day after.

During peak times like Christmas  and sale periods, please allow additional time for your order to be processed (thank you for your patience!)

Once dispatched, delivery times are outside our control, however, from the moment of dispatch, we will inform you of your parcels departure via email, which will also include tracking information that will allow you to monitor the progress of delivery so you can better anticipate it's arrival.

 If you need your order before a specific time or date and after all you might be unsure about an item arriving in time please contact us or leave a note at the checkout process so we can clearly see when the order is required for. We promise you to do our best to get your order out to you as fast as possible.

Orders sent by courier are unable to be shipped to PO Boxes. If you have provided a PO Box delivery address and your order will be sent by courier, we will contact you to discuss alternate delivery options. 

ONLINE RETURNS & EXCHANGES

  • Products must be returned within 14 days of the date you received your item/s. 

  • Products  must  be returned in original condition and not scratches or marks on it

  • JC Creative Toys will do not cover returns Nationally or Internationally

  • Products on sale are not eligible for refund on change of mind purchases.

  • Full priced product is eligible for a refund, exchange or JC CREATIVE TOYS ONLINE credit note. 

PLEASE NOTE: All returns and exchanges will be authorized once our Quality Control has corroborated the good condition of the product to be returned.  This refund policy applies only to purchases made on the site www.jccreativetoys.com

RETURNING YOUR PURCHASE

Be aware that you cover the parcel's return, take the parcel to any post office and return it to  JC Creative Toys using a trackable service.

RETURNS/EXCHANGES
10/185 Knox Rd.
DOONSIDE. NSW, 2767
AUSTRALIA

Costs will vary depending on your location and the weight of your parcel. Please pack your parcel carefully as damage incurred in transit.

PLEASE NOTE: Shipping and handling charges are non-refundable. If you return a product on which duty and tax has been paid, we are unable to refund such duty or taxes.

Please allow 14 days for return/exchange processing. We will notify you via email when the process is complete.

WARRANTY

At JC CREATIVE TOYS, we never want a faulty product, but unfortunately this may happen from time to time. Our products come with a manufacturer's warranty that can last for one years. If you do experience a fault or defect with your product, JC Creative Toys recommends to  contact us intimidatingly  for assistance. 

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